Privacy Policy

TELUM is a registered business name operated by Jaymer Galolo Viola. TELUM is not an incorporated company. It is a sole proprietorship owned and operated by Jaymer Galolo Viola ("TELUM", "we", "us", "our"), registered in Ontario, Canada, providing remote virtual assistant staffing and back-office support for construction and skilled-trade businesses in Canada and the United States. Jaymer Galolo Viola is the individual accountable for TELUM's privacy practices.

This policy explains how we collect, use, disclose and protect personal information when you visit https://telum.ca/ or contact us through it. Privacy questions and requests: jaymer@telumcanada.com. Business office: 250 Consumers Road, Suite 1015H, North York, Ontario, Canada.

Through the contact form: your name, email address, company name, trade or business type, and the content of your message. We use this only to respond to your inquiry and, if you become a client, to deliver services.

When booking a consultation: scheduling is provided by Calendly. You enter your details directly into Calendly and Calendly provides those details to us so we can attend the meeting.

Automatically, if you accept analytics cookies: pages viewed, referring source, approximate location derived from IP address, device and browser type, and interactions such as clicking a phone number, an email address, or a booking link.

The site is not directed to children, and we do not knowingly collect information from anyone under 16.

We use Google Analytics 4 (measurement ID G-T8QV9GKST9) to understand which pages and services interest visitors so we can improve the site and our service. Google Analytics sets cookies named _ga and _ga_<stream ID>. Analytics cookies are off until you accept them. Before you accept, Google Analytics receives no identifying information from us. If you decline, we do not set analytics cookies. We have configured Google Analytics so that Google Signals is disabled, advertising storage and advertising personalization are disabled, analytics data is not shared with Google's advertising products, and your name, email address, phone number and message content are never sent to Google Analytics. Analytics event data is retained for 14 months and then deleted.

To respond to your inquiry and arrange a consultation you requested; to provide and administer services if you become a client; to understand site usage and improve our content and service offering; to meet legal, accounting and tax obligations. We do not sell personal information, and we do not use it for automated decision-making that has a legal or similarly significant effect on you.

Where consent is required, we ask for it before collecting or using your information, including before setting analytics cookies. You can withdraw consent at any time using the "Privacy preferences" link in the site footer or by contacting us. Withdrawing consent stops future analytics collection. It does not affect processing that already took place, or our ability to respond to a request you have already made.

We use third-party providers who process information on our behalf: Google (Google Analytics 4) for site analytics, Calendly for consultation scheduling, and Base44, which operates the platform hosting this website and delivers contact-form messages to our inbox from the address no-reply@base44-apps.com. We may also disclose information where required by law, or to protect our legal rights. These providers may store and process information outside Canada, including in the United States, where it is subject to the laws of that jurisdiction.

Contact inquiries: up to 24 months after our last contact, unless you become a client. Client records: for the business relationship plus any period required by tax and corporate law. Analytics event data: 14 months. Booking records: retained in Calendly and in our records for scheduling and business purposes.

Canada: Under PIPEDA you may request access to the personal information we hold about you, ask us to correct it, and raise concerns about how we handle it. We will respond within 30 days. Quebec: if you are in Quebec you also have rights under Quebec privacy law, including the right to be informed before a decision is made using automated processing, and the right in limited circumstances to request that we stop disseminating your personal information or de-index a hyperlink. United States: depending on your state you may have the right to know what personal information we collect and how we use it, to access, correct or delete it, to opt out of sharing for targeted advertising, and not to be discriminated against for exercising those rights. We do not sell personal information or share it for targeted advertising. To exercise any of these rights email jaymer@telumcanada.com. We may need to verify your identity before acting on a request.

We use reasonable administrative and technical safeguards, including encrypted transmission, access controls, and limiting access to those who need it. No method of transmission or storage is completely secure.

Our site links to Calendly for scheduling and to other sites we do not control. Their privacy practices are governed by their own policies.

We may update this policy. The "last updated" date shows when it changed. Material changes will be posted on this page.

Email jaymer@telumcanada.com with any privacy question or complaint. TELUM is operated by Jaymer Galolo Viola, who is accountable for these practices. If you are in Canada and are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, or, in Quebec, the Commission d'accès à l'information du Québec. If you are in the United States, you may contact your state attorney general.